The New England Safe Company

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Identify the Electronic Safe lock !


   There are a variety of electronic safe lock manufacturers products installed on New England Safes.

   Because each offer several models with various features and each may have unique operating instructions, it is necessary to determine the manufacturer and the model to effectively troubleshoot any problems or get the proper instruction manual.


Identify the manufacturer and Click on the underlined name to go to their web site for instructions and other support literature


   LAGARD:   The name LAGARD or the LG logo usually appears on the keypad and the letter A usually                     appears on the number 1 key.


  AMERICAN SECURITY PRODUCTS:   The Name AMSEC appears on the keypad and there is no letter on                                                                            the number 1 key


  SARGENT & GREENLEAF:   The Logo S&G or SG appears on the keypad and the letter Q is on the                                                number 1 key


  KABA-MAS:   The name or Logo is on the keypad. The "Dial" is rotated to power up their locks with                            "Power Star Technology"


  SECURAM:   The Name or the Logo SR appears on the keypad. This is a newer manufacturer that has                      become popular


    OTHER:   If you are unable to identify the manufacturer. Contact a Skilled Technician for further



 We Recommend contacting BOSTON LOCK & SAFE CO. For expert safe Technicians or Referrals



On Safes with Electronic Locks

  The first thing to do is check the handle and door. The handle should wiggle a little and the door should have at least a small amount of play so that it can be moved in and out.

   Anything that might seem too snug could be the cause of what we will call"Back pressure" on the lock bolt so that even if the lock is ready to unlock, parts that would now move inside cannot because they are being held by back pressure".

  Try pushing in on the door and wiggling the handle or try putting pressure on the handle in the direction it normally locks or moving the handle to a position where it seems to be in a neutral position and is no longer putting back pressure on the lock bolt.

   On electronic locks, the time that the lock actually unlocks is just as the last digit is pressed and it is during that moment that the bolt must be free to move.     


   Next we can try to determine if it is the lock actually malfunctioning.

  A good indication of a lock malfunctioning is that after the combination is entered it does not do what it should, for example, the beeps or noises that would normally be made by the electronic lock seem different than expected. Often this is caused by weak batteries. Always replace only with brand name quality Alkaline batteries for optimal performance.  










   If the handle does move a little more than before the lock was unlocked, but still not fully to open the door, this could be indicating that the lock might be working correctly and that the problem is most likely to be because something else inside the door is malfunctioning.

 Best advice for this problem is to have a skilled safe technician provide service.


   Try changing the batteries and leaving the lock untouched for at least 5 minutes with the new batteries installed before trying again.

    Note that when 4 or 5 wrong combinations are entered into an electronic lock, the lock is designed to enter into a penalty time of usually 5 minutes, but some models could be as long as 15 minutes. After the penalty time, often just 2 wrong entries will put it back into a penalty time.  Do not touch the lock while it is in penalty time as that could re-start the countdown. Removing the batteries stops the penalty ti mer clock countdown, leave them in.