There are a variety of electronic safe lock manufacturers products installed
on New England Safes.
Because each offer several models with various features and each may have unique
operating instructions, it is necessary to determine the manufacturer and the model
to effectively troubleshoot any problems or get the proper instruction manual.
Identify the manufacturer and Click on the underlined name to go to their web site
for instructions and other support literature
LAGARD: The name LAGARD or the LG logo usually appears on the keypad and the
letter A usually appears on the number 1 key.
The first thing to do is check the handle and door. The handle should wiggle a
little and the door should have at least a small amount of play so that it can be
moved in and out.
Anything that might seem too snug could be the cause of what we will call"Back
pressure" on the lock bolt so that even if the lock is ready to unlock, parts that
would now move inside cannot because they are being held by back pressure".
Try pushing in on the door and wiggling the handle or try putting pressure on the
handle in the direction it normally locks or moving the handle to a position where
it seems to be in a neutral position and is no longer putting back pressure on the
On electronic locks, the time that the lock actually unlocks is just as the last
digit is pressed and it is during that moment that the bolt must be free to move.
Next we can try to determine if it is the lock actually malfunctioning.
A good indication of a lock malfunctioning is that after the combination is entered
it does not do what it should, for example, the beeps or noises that would normally
be made by the electronic lock seem different than expected. Often this is caused
by weak batteries. Always replace only with brand name quality Alkaline batteries
for optimal performance.
If the handle does move a little more than before the lock was unlocked, but still
not fully to open the door, this could be indicating that the lock might be working
correctly and that the problem is most likely to be because something else inside
the door is malfunctioning.
Best advice for this problem is to have a skilled safe technician provide service.
Try changing the batteries and leaving the lock untouched for at least 5 minutes
with the new batteries installed before trying again.
Note that when 4 or 5 wrong combinations are entered into an electronic lock,
the lock is designed to enter into a penalty time of usually 5 minutes, but some
models could be as long as 15 minutes. After the penalty time, often just 2 wrong
entries will put it back into a penalty time. Do not touch the lock while it is
in penalty time as that could re-start the countdown. Removing the batteries stops
the penalty ti mer clock countdown, leave them in.